For retailers, success requires using multiple channels to reach consumers, then giving customers what they want, when and where they want it. We also work with clients to make their supply chains transparent; using the Internet, they can share product and marketing information with suppliers and customers.

Competition in the retail industries is cutthroat. Stock-outs and markdowns are cutting deeply into revenue, causing many companies to miss their profit targets. Fluctuating demand and short product lifecycles are wreaking havoc with inventory management. Supply chain management grows in complexity as collaboration among multiple trading partners increases. Product line extensions and brand re-positioning are responding to ever narrower market segments. Yet the customer remains fickle, even as their value-expectations grow more demanding.